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Please read following cancellation and refund policy before you pay for any of the services provided by Renew Counselling Services.

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• 50% amount will be refunded if the session gets cancelled before 24 hours of the appointment time. In case refund is initiated, refund turnaround time will be 5-7 business working days that includes the number of days taken to process the refund and credit the amount to the customer’s bank account.

• For online counselling, please make sure that you have Broadband/Fibernet/High Speed Mobile Data connection. If there is any problem from the client’s internet connection, no refund will be provided. If there is any internet connection problem from the counsellor’s side, we will give you a slot in your convenient time sooner. The payment you would do is for only 1 counselling session. If that session ends before 45 minutes, you cannot ask for refund for the non utilized minutes for the reason that the 45 minutes slot is booked exclusively for you. No refund will be provided for No Show instances. You should stick to the timing. The session cannot be rescheduled. The client is responsible for being available for the session on time and at the time scheduled. If the client is late, client has to understand that the appointment would need to end on time.

• For online live courses/workshops via Google Meet, please make sure that you have Broadband/Fibernet/High Speed Mobile Data with required daily usage data. If there is any problem from the participant’s internet connection/app/phone/laptop/PC/microphone, no refund will be provided. For safety, please have more than one source of internet.